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'Hold for Authentication' Error in Mac Print Queue

Kadin Via
Kadin Via
  • Updated

What does “Hold for Authentication” mean?

“Hold for authentication” is an error message that is sometimes seen when printing from a macOS computer. The job will appear to be paused. It happens when the wrong username and password was entered to print.

If you see this message when printing with Mobility Print

This message can appear when printing from MacOS to print queues published with BearPrint Mobility Print if the user enters the wrong username or password. Pressing the refresh button gives the user a chance to reenter their credentials and, if the problem was due to an incorrect username or password, the job should go through with the correct credentials.

Try these steps first

  • The problem most likely was that the wrong username or password was entered, so try these steps to get thing working again.

    1. Try clicking the refresh button to enter different credentials. Instead of entering your macOS password, enter your SBS-ID credentials.
    2. Alternatively, click Finder > Go > Applications > and open the app Keychain Access. Then delete the entry for the print queue in question. Cancel the pring job and try printing again. For more info, see Apple’s official guide:Delete a keychain in Keychain Access on Mac.
    3. If neither of those things help, we recommend opening a ticket for support. You might be entering the wrong username and password combo, or something else could be off.