Start here: Find your next step below, or submit a technology support request. This guide is for students, families, faculty, and staff.
Choose your next step
| What you need | Where to start |
|---|---|
| Set up your SBS account | Enroll in SBS-ID using your onboarding information. |
| Forgotten password or locked account | Open the SBS-ID self-service portal for password reset or account unlock. If you cannot complete recovery, use the password reset request form. |
| Printing help | Faculty and students: install BearPrint. For a paused Mac job, see Hold for Authentication. Staff should request help with their printer setup. |
| Software access or installation | Use the software request form. |
| New Gravitas family | Follow Information for New Gravitas Families. |
| Something else is not working | Submit a request and describe the problem. |
Send the details that help us help you
- Describe the goal and the problem. Include the app or service and the exact error message, if there is one.
- Identify the device and location when relevant. Include the computer or device type and the room or building for a campus issue.
- Explain the impact. Tell us when it started, whether others are affected, and any class or work deadline.
- List what you already tried. A screenshot can help; crop or cover unrelated personal or confidential information first.
Keep secrets out of your request. Do not include passwords, one-time sign-in codes, recovery codes, private keys, or other credentials.
Track a request and send an update
Reply to the ticket email to keep the conversation together. Include new details or let us know when the issue is resolved, rather than opening another request for the same problem.
You can also open My requests and sign in to view requests associated with your account. If you cannot sign in, continue through the ticket email and tell the team about the access problem.
Still need help?
Contact Technology Services. If you tried an article, include its title or link and the step where you got stuck.